At Easyloy, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds are applicable. By placing an order with Easyloy, you agree to the terms stated below.

Eligibility for Refund

Refunds are applicable only under the following conditions:

• If you receive a wrong product

• If the product has a manufacturing defect

• If the product is damaged during delivery

To be eligible, customers must inform Easyloy within 24 hours of receiving the product, along with clear photos or videos as proof.

Non-Refundable Items

Refunds are not applicable in the following cases:

• Change of mind after purchase

• Size or color issues selected by the customer

• Minor color variation due to lighting or screen resolution

• Customized or made-to-order products

• Discounted or sale items

• Products that have been used, washed, or damaged after delivery

Refund Process

• Once your refund request is approved, the product must be returned in unused, unwashed condition with original tags and packaging intact.

• After receiving and inspecting the returned item, Easyloy will process the refund.

Refund Method & Timeline

• Refunds will be issued via the original payment method (Mobile Banking/Bank Transfer).

• Refund processing may take 7–10 working days after approval.

• Delivery or courier charges are non-refundable.

Cash on Delivery (COD)

For COD orders, refunds will be processed through mobile banking (bKash/Nagad/Rocket) after confirmation.

Return Shipping Cost

• If the return is due to Easyloy’s mistake (wrong or defective item), Easyloy will bear the return shipping cost.

• For all other approved cases, return shipping costs must be borne by the customer.

Policy Updates

Easyloy reserves the right to modify or update this Refund Policy at any time without prior notice.

Contact Us

For refund-related queries, please contact us:

📲 WhatsApp: 01737735806
📧 Email: support@easyloy.com
🌐 Website: www.easyloy.com